Terms of Service

Last updated: 4 May 2026

Note: this is template language. The OneLyfe legal entity has not yet been incorporated; "OneLyfe (entity to be confirmed)" is a placeholder. These terms have not yet been reviewed by counsel.

1. Agreement

These Terms of Service ("Terms") govern your access to and use of services offered by OneLyfe (entity to be confirmed) ("OneLyfe", "we", "us"), including the website at onelyfe.co and any AI concierge deployment ("Services"). By accessing the Services or signing up for a pilot programme, you agree to these Terms.

2. The OneLyfe service

OneLyfe deploys AI concierge agents into your existing customer-messaging channels (such as WhatsApp Business, web chat, and similar) trained on your business's services, pricing, and brand voice. We provide the platform, the AI tooling, and the operational support; you provide the business knowledge, customer relationships, and the messaging channels.

3. Pilot programme

Duration: 30 days from go-live, unless extended by mutual agreement.
Pricing: performance-based; specifics agreed in writing during onboarding.
Mutual termination: either party may end the pilot with seven (7) days' notice during the pilot window with no cancellation fee.
What you provide: WhatsApp Business number access, public catalog or service list, a 30-minute onboarding call, an escalation contact for manual interventions.
What we provide: the trained concierge, deployment, daily monitoring, optimisation, and a final-week performance review.

4. Account access

You are responsible for safeguarding any credentials issued to you, for the conduct of users on your account, and for the accuracy of the business information you provide us. Notify us promptly of any suspected unauthorised access.

5. Acceptable use

You will not, and will not permit any third party to:

Use the Services for any unlawful purpose or in violation of any applicable regulation (including health, advertising, and consumer protection laws);
Interfere with the operation of the Services or attempt to bypass security controls;
Attempt to extract underlying models, training data, or proprietary infrastructure;
Resell, rebrand, or sublicense access to the Services without our written consent;
Use the concierge in a manner reasonably expected to cause customer harm (for example, providing diagnostic or prescriptive medical guidance without appropriate human review).

6. Your content and data

You retain ownership of all data you provide or generate via the Services, including your catalog, customer messages, and contact lists ("Customer Data"). You grant OneLyfe a limited, non-exclusive, worldwide licence to use Customer Data solely to operate, support, and improve the Services for you. We will not sell or repurpose your Customer Data.

7. Our intellectual property

OneLyfe retains all rights to the platform, models, prompt engineering, operational know-how, and any improvements derived from operating the Services. You receive a non-exclusive, non-transferable licence to use the Services for the duration of your engagement.

8. Confidentiality

Each party will treat the other's non-public information as confidential, use it only for the purposes of this engagement, and protect it with at least the same care as its own confidential information.

9. Fees and payment

Pilot fees are performance-based and billed monthly in arrears. Post-pilot pricing is subject to a separate written agreement. All fees are exclusive of applicable taxes (GST, VAT, withholding tax). Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.

10. Warranties and disclaimers

We provide the Services on an "as-is" and "as-available" basis. We do not warrant uninterrupted availability, error-free operation, or any specific commercial outcome. The concierge is a tool to augment your team — your use of it to handle medical, regulatory, or otherwise sensitive interactions is your responsibility, and we recommend appropriate human review.

11. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability for any claim arising from or related to these Terms or the Services is limited to the fees paid by you to us in the twelve (12) months preceding the claim. Neither party is liable for indirect, consequential, special, incidental, or punitive damages.

12. Termination

Either party may terminate for material breach of these Terms not remedied within thirty (30) days after written notice. We may suspend or terminate access for security incidents, suspected unlawful use, or non-payment. Upon termination, we will, on your request, return or delete Customer Data within 30 days, subject to legal retention obligations.

13. Governing law and dispute resolution

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. The parties will attempt in good faith to resolve any dispute through informal negotiation. If unresolved within 30 days, the dispute will be submitted to arbitration in Singapore administered by the Singapore International Arbitration Centre (SIAC) under its rules then in force.

14. Changes to these Terms

We may update these Terms from time to time. We will notify active customers of material changes by email at least 30 days in advance. Continued use of the Services after the effective date of any change constitutes acceptance of the revised Terms.

15. Miscellaneous

Entire agreement: these Terms, plus any signed pilot or services agreement, constitute the entire agreement between the parties.
No assignment: neither party may assign these Terms without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
Severability: if any provision is found unenforceable, the remainder of these Terms remains in full effect.
Notices: notices to OneLyfe go to contact@onelyfe.co.

16. Contact

Questions about these Terms: contact@onelyfe.co.