Privacy Policy

Last updated: 4 May 2026

Note: this is template language. The OneLyfe legal entity has not yet been incorporated; "OneLyfe (entity to be confirmed)" is a placeholder pending finalisation.

1. Who we are

OneLyfe (entity to be confirmed) operates onelyfe.co and provides AI concierge services for wellness, longevity, and aesthetics businesses across Asia. References to "OneLyfe", "we", "us", and "our" in this policy mean this entity.

2. Information we collect

Information you provide

Contact details when you enquire about a pilot (name, email, WhatsApp number, business name).
Business information needed to deploy a concierge for you (catalog data, FAQ content, brand voice samples, payment methods).
Pilot-period conversation transcripts between your customers and the AI concierge.

Information collected automatically

Standard server logs (IP address, browser type, referrer, page views, timestamps).
Essential cookies for site functionality.

Information from third parties

Metadata from messaging platforms (e.g. WhatsApp Business API via Meta).
Payment processor confirmations.

3. How we use your information

To deliver and operate the OneLyfe concierge service for your business.
To respond to your enquiries, schedule pilot conversations, and provide ongoing support.
To improve our products — anonymised, aggregated insights only.
To meet legal, accounting, and regulatory obligations.

4. How we share information

We do not sell personal information. We share with processors who help us operate the service:

Hosting & infrastructure: Hetzner Cloud (Singapore), Cloudflare (DNS & CDN).
AI inference: Google Cloud (Gemini), Cerebras, Anthropic — for concierge response generation.
Messaging: Meta (WhatsApp Business API) where applicable.
Payments: the payment processors selected for your pilot or subscription.
Email & analytics: standard transactional and operational tools.

We may also disclose information when required by law or to protect rights, safety, or property.

5. Data retention

Conversation data from pilots: retained for the duration of the engagement plus 12 months unless you request earlier deletion.
Marketing & enquiry data: retained until you opt out.
Account & financial records: retained while your account is active and for up to six years thereafter for tax and legal records.

6. Your rights

Depending on your jurisdiction (including Singapore PDPA, EU GDPR, UK GDPR), you may have rights to:

Access the personal information we hold about you.
Request correction or deletion.
Object to or restrict certain uses.
Receive a portable copy of your information.
Withdraw consent where we rely on it.

To exercise any of these rights, email contact@onelyfe.co. We respond within 30 days.

7. Cookies

This site uses essential cookies for functionality and may use privacy-respecting analytics (no tracking pixels, no advertising cookies). You can disable cookies in your browser; some features may not work fully.

8. Security

We implement reasonable safeguards including encryption in transit (TLS 1.3), encrypted storage, restricted access controls, and regular security review. No system is perfectly secure; we will notify affected parties promptly in the event of a material breach.

9. International data transfers

Our infrastructure is located primarily in Singapore. Where data is transferred across borders (for example, to AI inference providers in the United States or Europe), we rely on standard contractual safeguards.

10. Children

Our services are directed to businesses, not consumers, and not to anyone under 18.

11. Changes to this policy

We may update this policy as the service evolves. Material changes will be communicated by email and posted here with a revised "Last updated" date.

12. Contact

Questions about this policy or your data: contact@onelyfe.co.